Frequently asked questions.

+ Do you ship internationally?

For all international enquiries please email your questions to orders@realaxed.com.

+ What payment methods do you accept?

We accept all major credit cards as well as Paypal and Apple Pay.

+ Will I pay customs and duties taxes?

If you purchase from outside of the US, you, the buyer, are responsible for customs and duties associated within your country.

For detailed information, we recommend contacting your local customs office or reading our Customer Service page.

+ What is the status of my order?

Once your order is on its way, you'll receive a shipping notification via email. If you're having trouble tracking your order, don't hesitate to get in touch via email at orders@realaxed.comFor further shipping and delivery information please refer to our Customer Service page.

+ How do I make changes to my order?

If you need any changes to your order including correcting address details and styles, please contact us immediately at orders@realaxed.com to ensure adjustments can be applied promptly. Please note: once orders are dispatched from our warehouse we are unable to make any further adjustments or take responsibility for incorrect delivery address details.

+ What if my package arrives damaged or faulty?

For faulty items please email us at orders@realaxed.com so that our returns team can arrange for the damaged/faulty goods to be repaired or replaced as soon as possible.